Return Policy
We have your back! Literally. Buy with confidence knowing we have a 30-day exchange policy, which means you have 30 days from when you receive your order to request an exchange.
Returns are a bummer, we agree. Relentless Rebel Apparel wants you satisfied with your order and your experience with us.
EXCHANGE POLICY
To start an exchange visit relentlessrebelreturns.com
You can also scan this from your phone to do a return from your phone.
Our return request and exchange policy is valid for 30 days after you receive your order. If 30 days have passed since your purchase, we unfortunately can’t offer you a return or exchange.
To be eligible for a return or exchange, your item(s) must be in new, unworn, unwashed condition (new condition, means new!) Free of the following, but not limited to… water marks, deodorant stains, perfumes, animal hair, make-up, etc.) Returned items need to be in brand new condition, exactly how you received it—if you wouldn’t want to receive it, then we can't take it. Return requests are subject to refusal upon receipt, if they don’t comply with these requirements. Please make sure to read this page in it's entirety.
If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, and a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to returns@relentlessrebel.com . Without pictures, we cannot offer replacements.
Again, to start an exchange or return request, or for more information anytime, please go here
relentlessrebelreturns.com
REFUNDS / STORE CREDIT
We inspect all returned items using the requirements above for refund eligibility. We reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn and in new and condition), you will be issued a refund, gift card, or store credit, minus any shipping fees and restocking fees where applicable. If requesting a refund, all refunds may be subject to a 15% restocking fee. Gift cards and store credit will not be subject to a restocking fee.
*All items in our SALES collection, sale-marked items, and any items that do not meet the return eligibility requirements, will not be eligible for refunds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must notify us within 3 days of the shipment showing delivered if there is an issue.
LOST SHIPMENTS
We will do our best to help in all situations, however we cannot be held responsible/liable for any packages that show delivered, but customer states they were not received. You must take this issue up with the shipping carrier. In a case of a missing package on orders placed in the United States we will offer a replacement order sent out to you, this only applies to packages that were never delivered to you. If your package was delivered (tracking shows delivered) but you did not receive it, it is your responsibility to contact the post office, Fedex, UPS, or other shipping carrier and resolve the issue.
Relentless Rebel Apparel is not responsible for lost, unclaimed, damaged, missing, and/or undeliverable packages.
- Shipping costs are non-refundable
- Customer is responsible for all shipping costs, including returns/exchanges
We're pretty easy to work with, so just reach out.
EXCEPTIONS / NON-RETURNABLE ITEMS
We cannot accept returns on sale items or gift cards.
We also cannot accept returns for any of the following reasons:
- You ordered the wrong size. All of our size charts are true to fit and posted on each product page. If you do need a new size, please contact us and we exchange for a new size.
- You "changed your mind"
- Decide you don't like the quality, material, style, or fit
- Death
- A relationship breakup
- You entered the wrong shipping address
- You departed the shipping address before you received the items
- Bought as a gift and "they don't like it"
But again, if there is an issue that arises, please contact us and we will do our best to come to a reasonable outcome. While we want everyone to love everything we do, and wear our apparel with pride, we recognize one of the things that makes this world unique is that everyone is different and has different tastes. Please check out our countless 5 star, verified reviews to see what others are saying by clicking here.
INTERNATIONAL ORDERS
While we certainly wish shipping costs were cheaper, the free shipping on orders over $99 does not apply to international orders.
International returns and exchanges:
While our policy is we do not offer returns or exchanges on international orders, we will work with you to the best of our abilities to return or exchange an item if it's at all economically possible. However we cannot guarantee returns and exchanges on international orders. The shipping costs, fuel surcharges, and custom fees do not allow us to. If you wish to see if there is an economical way to facilitate a return or exchange, please reach out to support@relentlessrebel.com and we will do our best.
Once you place your order, in most cases it immediately goes into processing. Therefore, once an order is placed, it cannot be canceled. If you need to make additions or changes to the order, please reach out to support@relentlessrebel.com for the requested changes. While we cannot guarantee we can make any edits or changes, we will try our best to do so. Any request for an edit or change must be made the same day the order was placed.
All returns will may be subject to a 15% restocking fee if requesting a refund. Store credit and gift cards will not be subject to a restocking fee.
All exchanges need to be for the same style, design, and color. If wanting a different style, design, or color, we cannot offer an exchange. However, we may be able to offer a discount on the new style, design, or color item. If this is the case, please reach out and we will see what we can do.
If your order was over $99 and qualified for free shipping, and you are returning items that will bring your order value below $99, we will deduct the cost of shipping from the refund.
While this is a lot to read, we have to have policies in place to keep the bad eggs from taking advantage of us. If you've got this far and you have any questions please reach out to us. We're real people and will work with you for a successful outcome.